Terms of service

Welcome to IceCore™. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting or purchasing from icecore.space, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. General Conditions

IceCore™ reserves the right to refuse service to anyone for any reason at any time.

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal authority to enter into binding agreements.
  • The information you provide is accurate and complete.
  • You will not use our products or services for unlawful purposes.

2. Online Store Terms

By placing an order, you agree that:

  • All billing information is truthful and accurate.
  • You are authorized to use the selected payment method.
  • Orders are subject to availability.
  • Prices may change without prior notice.
  • We reserve the right to limit or refuse any order at our discretion.

IceCore™ reserves the right to cancel orders suspected of fraud, abuse, or unauthorized activity.

3. Products

We specialize in reusable hot and cold therapy bags, recovery products, and related wellness accessories.

While we strive to display product colors, sizes, and descriptions as accurately as possible, actual products may vary slightly due to:

  • Monitor settings
  • Lighting conditions
  • Manufacturing updates
  • Product improvements

Minor differences do not constitute defects.

4. Medical Disclaimer

IceCore™ products are intended for general wellness, comfort, and temporary relief from everyday discomfort.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before using hot or cold therapy if you:

  • Have circulatory disorders
  • Have diabetes
  • Have nerve damage
  • Are pregnant
  • Have serious medical conditions
  • Experience severe or persistent pain

Use products only according to the provided instructions.

5. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change at any time without prior notice.

Applicable taxes, duties, or import fees may be charged according to local regulations.

Customers are responsible for any applicable customs charges required by their country.

6. Payment

We accept secure online payments through trusted payment providers.

Payment must be successfully completed before an order enters processing.

If payment authorization fails, your order may be cancelled automatically.

7. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery time of 7–10 business days

Delivery estimates are not guaranteed and may vary due to:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Carrier delays
  • Force majeure events

IceCore™ is not liable for delays outside our reasonable control.

8. Order Cancellation

Orders may be cancelled without charge before processing begins.

Once an order has been shipped, cancellation is no longer possible.

Customers may instead request a return under our 30-Day Return Policy after delivery.

9. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Eligible customers may return products within 30 days of delivery.

Approved refunds are issued to the original payment method after returned products have been received and inspected.

10. Intellectual Property

All content on icecore.space, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Videos
  • Website design
  • Icons
  • Text
  • Product descriptions

is the exclusive property of IceCore™ or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Violate any laws or regulations.
  • Submit false information.
  • Attempt unauthorized access to our systems.
  • Upload malicious software.
  • Interfere with website functionality.
  • Copy or exploit website content without authorization.

Violation of these Terms may result in termination of access.

12. Limitation of Liability

To the fullest extent permitted by law, IceCore™ shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Delayed deliveries caused by third parties

Our maximum liability shall never exceed the amount paid for the purchased product.

13. Warranty Disclaimer

Except where required by applicable law, all products and services are provided on an "as is" and "as available" basis.

IceCore™ makes no warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

14. Third-Party Links

Our website may contain links to third-party websites for your convenience.

IceCore™ is not responsible for:

  • Their content
  • Privacy practices
  • Products
  • Services
  • Policies

Accessing third-party websites is at your own risk.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using IceCore™, you consent to the collection and use of your information as described therein.

16. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of our website constitutes acceptance of any changes.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

IceCore™

Website: icecore.space

Email: support@icecore.space

Phone: +1 (604) 319-3710

Business Address:
6048 Elm St
Vancouver, BC V6N 1A9
Canada

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)

We aim to respond to all inquiries within 24 business hours.