Shipping policy

Thank you for choosing IceCore™.

We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy to understand how your order is processed, shipped, and delivered.

1. Shipping Coverage

IceCore™ proudly offers FREE Worldwide Shipping.

We currently ship to customers in most countries and regions around the world.

If we are unable to deliver to your location, our customer support team will notify you as soon as possible and provide an appropriate solution.

2. Shipping Cost

We are pleased to offer:

FREE Standard Shipping on all orders worldwide.

There are no minimum purchase requirements to qualify for free shipping.

No hidden shipping fees will be added during checkout.

Please note that import duties, customs taxes, or local government fees (if applicable) are the responsibility of the customer.

3. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time:

  • 1–2 business days

After your order has been processed, it will be prepared for shipment and handed over to one of our trusted logistics partners.

During high-demand periods, order processing may require additional time.

4. Estimated Delivery Time

Estimated delivery time:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Peak holiday seasons
  • Local transportation conditions

We appreciate your patience should unexpected delays occur.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Tracking information may take 24–72 hours to become active after shipment.

6. Shipping Partners

To provide reliable worldwide delivery, IceCore™ works with trusted international shipping carriers and logistics providers.

The carrier used for your shipment may vary depending on your destination and warehouse availability.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully verify:

  • Recipient name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

IceCore™ is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately.

8. Failed Delivery

If a package is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery
  • Unclaimed package

the customer may be responsible for any reshipping costs if applicable.

9. Customs, Duties & Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • VAT
  • Local taxes
  • Brokerage fees

These charges are determined by your country's customs authority and are the responsibility of the customer.

IceCore™ has no control over these fees and cannot estimate their amount.

10. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Extreme weather
  • Customs processing
  • Airline transportation delays
  • Natural disasters
  • Public holidays
  • Global logistics disruptions
  • Carrier operational issues

We appreciate your understanding in these situations.

11. Lost Packages

If your package appears to be lost in transit, please contact us.

Our support team will work directly with the shipping carrier to investigate the shipment.

If the package is confirmed as lost, we will offer an appropriate resolution, which may include:

  • Replacement shipment
  • Full refund
  • Store credit

depending on the circumstances.

12. Damaged Packages

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the shipping package
  • Brief description of the damage

Our team will review your request promptly and arrange a suitable solution.

13. Multiple Item Orders

If your order contains multiple products, they may be shipped separately depending on inventory availability and warehouse locations.

You will receive separate tracking information whenever applicable.

There are no additional shipping charges for split shipments.

14. Order Changes

If you need to modify your shipping address or order details, please contact us as soon as possible.

Once an order has entered processing or shipment, changes may no longer be possible.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team.

IceCore™

Website: icecore.space

Email: support@icecore.space

Phone: +1 (604) 319-3710

Business Address:
6048 Elm St
Vancouver, BC V6N 1A9
Canada

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)

We aim to respond to all inquiries within 24 business hours.